Your shipment may be delayed. The delivery time delay can be due to, e.g., weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.
Step 1: Contact your local post office and provide them your ID card or your tracking number to find out its status.
Step 2: If you can not find out anything, contact our Customer Service department by sending an email to email@example.com and provide your shipping address again.
Step 3: If the address you provided in the email matches with your shipping address in our system, we are willing to send you a replacement or refund you 50%. Please be notified that these two options are our final solutions for your request.
If not, it was probably your careless as filled in a wrong address. Thus we could not deliver your packet. In this situation, we need you to pay some extra fees for sending you a replacement. This is the only option for you in this situation.
In case of providing us an incorrect shipping address, you should contact us immediately by sending an email to firstname.lastname@example.org and provide us your correct address. We check whether we can change it for you.
If your order was shipped out, we are sorry that we are not able to change it for you nor sending you another packet without any fee.